FAQs

When is the cut off time to place my order?

Our cutoff time is 9:00 AM EST. If you placed your order before the cutoff time, your order will be shipped on that business day (excluding weekends & statutory holidays).

Who is eligible to purchase on your site?

Only clients who are over the age of 19 and live in Canada are qualified to purchase medical marijuana through our site.

What kind of payments do you take?

We accept e-Transfers and Bitcoins.

How do e-Transfers work?

Below is a short clip explaining how Interac e-Transfers work.

What taxes do you charge on products?

Taxes are included in our prices.

How do I make an order?

After you’ve reviewed the items in your Shopping Cart, you’re ready to proceed to checkout and complete your order. On the checkout confirmation page, you will see your order number and instructions on how to send an Interac e-Transfer to us. Your e-Transfer will be placed on hold until we have accepted the e-Transfer.

You will receive a maximum of four (4) emails. The first email will let you know that your order is on-hold and indicates the instructions to send an e-Transfer. The second email will notify you that we have accepted your e-Transfer and your order is now processing. The third email you will receive is that your order is now completed and on its way to you (orders shipped with Purolator, tracking information will be in this email). The last email is if your order is shipped with Canada Post, you will receive an separate email from Canada Post containing your tracking information. Please check your junk mail for it.

Can I add/edit/cancel my order?

If you would like to add or edit your order, you’ll need to place a new order and email us at [email protected] with your order number to cancel your original order.

Is it safe to order with TheHighClub.ca? I am afraid someone could steal my personal data

Yes, you do not need to worry. At the TheHighClub.ca, we are different than other online dispensaries. We aim to make it easier for Canadians who require medicinal cannabis therapy to access a premium quality-controlled supply of cannabis at an affordable price.

We also understand the importance of our customer’s privacy and we are committed to protecting the confidentiality of your personal identifying information (“PII”). Our website is located on a secure server and database is encrypted.

What happens if I don't get my order?

If you have not received your order within 48 hours after the expected delivery date, please contact us immediately via email at [email protected]. We will conduct an investigation and take the necessary steps to ensure your package arrives to you safely.

Why haven't I received any emails?

If you do not receive any emails, please check your spam/junk inbox. We use an encrypting mailing service, and therefore most mailing services consider it as spam.

During business hours, we may not be able to reply to our emails promptly. We ask for your patience, and we will get back to you as soon as we can!

When will my order be shipped?

Our cutoff time is 7:00 AM PST (10:00 AM EST). If you placed your order before the cutoff time, your order will be shipped on that business day (excluding weekends & statutory holidays).

What are the shipping fees?

Orders over $150: FREE | $60 | $100
Ships via: Canada Post Xpresspost | Canada Post Priority | Purolator Express
Shipping time: 1-3 business days | Next business day | Next business day

Orders under $150: $20 | $60 | $100
Ships via: Canada Post Xpresspost | Canada Post Priority | Purolator Express
Shipping time: 1-3 business days | Next business day | Next business day

Orders under $5000: FREE
Ships via: Canada Post Priority
Shipping time: Next business day

*Please note that business days excludes the weekends and statutory holidays. Delivery times will also depend on various factors such as postal service efficiency, weather conditions, etc. Large orders are always divided in separate packages, on our expense, for extra security measures.

How long does it take to receive my order?

We offer free Xpresspost shipping on all orders. Please note that this service usually arrives within 2-3 business days to most parts in Canada as advertised by Canada Post. In some cases, if you reside in a rural area or small population city, it may take up to 4 business days, however, usually is the cases for provinces such as New Brunswick and Prince Edward Island.

Do you ship outside of Canada?

We do not ship outside of Canada.

What shipping services are available to Nunavut, Ontario and Quebec?

There is a higher risk of postal theft in Nunavut, Northwest Territories, and rural parts of Quebec and Ontario. We highly recommend you to place small-sized orders to reduce the chances of theft.

What happens if I do not receive my order?

In the unlikely event that Canada Post or any other carrier we might use doesn’t deliver your package on time, please contact us and do not contact the carrier. We will conduct a search, starting with tracking your shipment. The full tracking process could take up to 14 business days to complete. If your shipment has been determined to be lost, we will issue you a one-time up to $200 coupon code depending on the order. If this is a concern to you, we suggest that you place smaller orders.
TheHighClub.ca will not insure any packages that have the wrong address given. TheHighClub.ca will not insure any orders that have arrived late. TheHighClub.ca will not insure any orders that have been stolen. Please double check and confirm your shipping address at the checkout.

You accept all risks of theft or loss of goods occurring during transportation and delivery.

Are signature required to receive my package?

We ship only with signature required on all orders. This is an extra security measure to protect your purchase from postal theft. If you do not want this option for your order, please add a note to your order on the Checkout Page and request for no signature. However, if you request no signature and your item has been marked as delivered, we have no liability on the package if it is deemed missing.

How do you package my order?

We pride ourselves as being the leading mail-order marijuana seller in the industry, and therefore we ensure that your order will be taken care of with the same standard. Your order will be discreetly packaged, and flowers will be packaged in a Mylar bag and heat-sealed. They will also be vacuum-sealed to conceal any smell. Bulk orders will be bagged with storage bags and vacuum-sealed.

Bud size will vary in size from small to large and this due to the nature of some strains. For bulk orders, there will be a little to none shake.

Why do I still not have a tracking number?

If your order is shipped with Canada Post, you will receive a separate email from Canada Post with your tracking information. Please check your junk folder. If you still don’t have a tracking number, please contact [email protected] and one of our customer service representatives will look into it. If your order is still on hold, it means that we have not received your payment and your order has not been processed yet.

Why does the tracking seem to not been updated for several days?

Canada Post may forget to add an updated scan to the order. This causes the order to appear as if it is not being processed. Most of our orders arrive within three business days. However, they may be delayed due to unforeseen circumstances. If you have waited four or five business days and nothing has arrived, please email us directly at [email protected] and we will perform a trace for you with Canada Post.

Can you ship with other mail couriers?

Yes, we can ship with other couriers if requested. Depending on the order made, we may ask you to cover the shipping costs with the associated courier, but we will reimburse you $20.

I entered the wrong address but the order was shipped.

We do not cover any packages delivered to the wrong address due to customer negligence. If your order has not gone out, please update your shipping address immediately and notify us at [email protected]

What is Indica?

Indicas are “nighttime” strain and will get your body feeling relaxed. It’ll introduce a mellow and sleepy mood with stress and pain relief. Indica’s are highly suggested when using it to effectively treats sleeping disorders such as insomnia, fibromyalgia, body aches and pains. Indica’s are also commonly used for treating Multiple Sclerosis, Parkinson’s disease, Fibromyalgia and Lupus.

Effects of indicas: targets the body being mellow, relaxed, carefree, sleepy, couch-lock, and calm.

What is Sativa?

Sativas are known for being a “daytime” strain because they provide you with an uplifting and stimulating effect. If you’ve ever had the giggles after smoking or ingesting cannabis, then it was probably from a Sativa strain. The effects of a Sativa makes them particularly popular among artists and creatives. Sativas are a great way to start your day. The most popular medicinal benefits range from treating mental and behavioural problems to treating depression, stress and ADHD.

Effects of sativas: targets the mind being creative, alert, energetic, euphoria, sociable and cheerful.

What is Hybrid?

Hybrids provide the best of both worlds. Typically these hybrids are either indica or sativa dominant. An indica dominant hybrid might give you a strong body buzz without feeling tired, or a sativa-dominant hybrid may make you very sociable and cheerful but still calm and relaxed. Other times, a hybrid can be a “true” hybrid, meaning that it is an even mix of both varieties.

What is THC?

Short for tetrahydrocannabinol, THC is the most common cannabinoid in cannabis. It is the primary psychoactive cannabinoid responsible for the intoxicating “high” that may be experienced when it’s consumed.

What is CBD?

CBD is short for cannabidiol and is another common cannabinoid in cannabis. When consumed, CBD affects various processes in your body but does not produce an intoxicating effect.

What is a Boveda?

A boveda package is a humidity package which can improve the quality of marijuana cannabis by setting the flower to the right humidity level. 62% relative humidity level is right for cannabis. You can never use “too much” Boveda and all you need to do is pop them in a rubber-sealed container along with your cannabis.

A 8 gram Boveda is perfect for 1 ounce of cannabis.
A 60 gram Boveda is perfect for 1 pound of cannabis.

Is moldy cannabis safe to consume or smoke?

No, mold can cause mild to severe health issues including coughing, trouble breathing, headaches, vomiting, diarrhea, heart palpitations, and infections in the lungs. People with asthma or compromised immune systems are most likely to be affected by mold, and could potentially lead to death.

Cannabis, just like any other type of produce, has the potential to develop mold. While some cases do appear in the cultivation process, the majority come after harvest, either during the drying and curing phase or in storage, when moisture levels are too high. Although most cultivators know how to prevent mold growth on cannabis, that doesn’t mean that every crop is perfect. Additionally, if an end user doesn’t keep cannabis in a cool, dry place, that stash could also be at risk.

Signs of moldy cannabis:

  • Dampness
  • Musty, sweet, and stale odour
  • Grey or white fuzz
  • Specks of white powder, like white dust.

We inspect all cannabis for mold before purchasing from our growers. However, sometimes they do escape our eye and if you ever do encounter mold in your order, please contact us and kindly let us know.

What effects might I typically expect from cannabis strains with moderate THC levels?

Cannabis directly interacts with the brain and central nervous system. THC generally produces an intoxicating or impairing effect, even when very little is consumed. In moderate consumption, effects may include a sense of relaxation and pleasant euphoria. THC can also cause unpleasant or harmful effects. Senses may be heightened. The effects vary from person to person and will further depend on strain, consumption method and personal factors like genetics, existing mental health conditions, current mood, age, personality and gender.

How long will cannabis stay in my system?

This always depends on how much you consume, how you consume it and your genetics, age, personality, gender and other personal biological factors. Effects can take up to 24 hours to fully dissipate, but THC can be detectable in the bloodstream for up to seven days or more, depending on several factors, including frequency of use. There are few reports of secondary intoxication (i.e. from second hand smoke or vape), but it also depends on a number of factors, including dose and ventilation of the space.

Why is it unsafe for youth to consume cannabis?

The brain continues developing until around age 25, and the use of cannabis may interfere with this development. This is because when consumed, cannabis directly interacts with your brain and central nervous system. Risks are increased with heavy, prolonged consumption and the early onset of use. Learn more about cannabis effects here.

Does cannabis consumption lead to other drug use?

There is limited evidence that suggests cannabis use is likely to precede the use of other legal and illicit substances and the development of addiction to other substances. The majority of people who consume cannabis do not go on to use other harder substances, such as stimulants or opioids.

Can I drive while or after using cannabis?

Driving while experiencing the psychoactive and intoxicating effects of cannabis containing THC is extremely dangerous. Do not drive after using cannabis, and ensure you are informed about the driving laws in your province. Although the effects of intoxication from cannabis that contains THC may wear off, cannabis stays in your system for some time. It is recommended that individuals who use cannabis refrain from driving (or operating other machinery or mobility devices) for at least six hours after using cannabis.

Can I use cannabis while pregnant or breastfeeding?

There is no known safe amount of cannabis to use during pregnancy or when breastfeeding. Cannabis use during pregnancy has been linked to low birth weight, and can harm a child’s brain development. Pregnant and breastfeeding women should not consume cannabis, as it could harm the fetus or baby.

Can I give cannabis to a minor in my home?

No. According to the Cannabis Act, even parents or guardians can face significant legal consequences for distributing cannabis to a minor, including up to a 14-year prison penalty. The rules and penalties for distributing cannabis to minors are different than those set for alcohol distribution to minors.

Is it unhealthy to inhale cannabis smoke?

Inhaling smoke of any kind can lead to lung damage and respiratory problems. Certain smoking practices such as deep-inhalation or holding one’s breath increases these risks. It is known that cannabis smoke contains chemicals and tar that are similar to tobacco smoke.

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